Terms and Conditions for Snowdrift Sugar
Welcome to Snowdrift Sugar. By accessing or using our website, services, or products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our online platform or services.
1. Definitions
- "Snowdrift Sugar," "we," "us," or "our" refers to Snowdrift Sugar, a confectionery and patisserie business located at 72 Elmfield Road, Floor 3, Birmingham, West Midlands, B28 0EL, United Kingdom.
- "You" or "your" refers to the user or customer accessing our website or services.
- "Website" refers to our online platform.
- "Services" refers to all products and services offered by Snowdrift Sugar, including bespoke cake design, gourmet chocolate truffles, artisan pastries, dessert catering for events, confectionery workshops, and seasonal sweet collections.
2. Acceptance of Terms
By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These Terms and Conditions constitute a legally binding agreement between you and Snowdrift Sugar.
3. Services Offered
Snowdrift Sugar specializes in high-quality confectionery and patisserie. Our services include, but are not limited to:
- Bespoke cake design for various occasions.
- Creation and sale of gourmet chocolate truffles.
- Baking and sale of artisan pastries.
- Dessert catering services for events.
- Confectionery workshops (scheduling and availability may vary).
- Seasonal sweet collections.
Specific terms and conditions relating to individual orders, pricing, payment, and delivery will be communicated at the time of inquiry or purchase.
4. Orders and Custom Creations
- Bespoke Orders: For bespoke cake designs and other custom orders, a detailed consultation and agreement will be made. Changes to confirmed orders may be subject to additional charges or limitations.
- Dietary Requirements and Allergens: While we endeavor to accommodate dietary requests, all products are prepared in a kitchen that handles nuts, gluten, dairy, and other allergens. We cannot guarantee completely allergen-free products. You are responsible for informing us of all dietary restrictions and allergies at the time of order.
- Cancellations: Cancellation policies for orders, especially bespoke services and catering, will be outlined at the time of booking and may involve non-refundable deposits.
5. Pricing and Payment
Prices for our products and services are subject to change without prior notice. All prices displayed are in GBP (£). Payment terms will be specified at the time of order. For custom and catering orders, a deposit may be required, with the full balance due prior to delivery or collection.
6. Delivery and Collection
- Delivery: Delivery options and associated charges will be discussed and agreed upon during the ordering process. We will endeavor to deliver within agreed timeframes, but unforeseen circumstances may cause delays.
- Collection: If you choose to collect your order from our premises, specific collection times will be arranged. Responsibility for the product transfers to you upon collection.
- Product Handling: Our products are delicate. We provide instructions for proper handling and storage. We are not responsible for damage occurring after delivery or collection due to improper handling or storage.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Snowdrift Sugar and is protected by United Kingdom and international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
8. User Conduct
You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
9. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Snowdrift Sugar does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components.
10. Limitation of Liability
To the fullest extent permitted by law, Snowdrift Sugar shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
11. Modifications to Terms
Snowdrift Sugar reserves the right to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Address: 72 Elmfield Road, Floor 3, Birmingham, West Midlands, B28 0EL, United Kingdom
- Phone: 0121 496 0524